About Sprinthand

Sprinthand Ltd, Oil and Gas Boiler Spare Specialists have been serving the boiler spares industry for over 25 years.

We only sell genuine manufacturers spare parts backed with the manufacturers warranty.

Our online store currently caters for IDEAL and KESTON parts – however we are stockists for OTHER MANUFACTURERS and hold parts in our shop.

If you require a part for ANY boiler please call on 01296 485708 for price and availability.

Please contact us with your requirements.


Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sprinthand’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Sprinthand’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 102 Hampden Gardens, Aylesbury, Bucks, HP21 8NP. Our company registration number is 01744825 in the United Kingdom. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Registration, Ordering, and Back Orders

  • When you register with our website, you agree to our privacy policy.
  • You must provide accurate information about yourself, and cannot register for another individual.
  • We reserve the right to cancel your registration at any time if we believe that you have provided us with false information or are not adhering to our terms and conditions.
  • When you complete our online checkout process, at which stage you will have the chance to check and amend any errors with your order, you are deemed to have placed an order with us.
  • You will receive an order acknowledgement.
  • Once we have dispatched your order, this confirms our acceptance.
  • We reserve the right to refuse an order under in the following circumstances:

1) The goods that you have ordered are no longer available

2) We become aware of a price discrepancy

3) We become aware of an error in the part description

4) Your payment is not authorised

5) You fail to adhere to our terms and conditions

  • If one or more of the items that you have ordered is not in stock, we will advise as soon as possible, giving you the chance to cancel your order.


  • All prices on our website are exclusive of  VAT and shipping costs. These will be shown separately at the checkout, before your payment is taken.
  • We reserve the right to review our prices at any time.


Parts Identification

  • Parts listed on this website are updated regularly to ensure the highest level of accuracy in both price, part number, description, availability, and boiler model, however we bear no responsibility for any inaccurate information.
  • Responsibility for selecting the correct part lies with you, and any parts ordered incorrectly are still subject to our returns and cancellation policy listed in our terms and conditions.



  • Our shipping rates are dependent on the size and weight of a part, and as such are displayed during the checkout process.
  • Orders placed before 13:00 will be dispatched on the same day subject to stock availability. Orders placed after 13:00 will be dispatched the next day, subject to stock availability.
  • Although deliveries will be dispatched on a next day service, Sprinthand Ltd accepts no responsibility for any delays caused by our couriers, or by delays due to weather disruption or seasonal disruption.


Returns and Cancellations

  • If you wish to cancel an order before we have dispatched it to you, you must email us at sales@sprinthand.co.uk, or phone us on 01296 485708 prior to us sending the dispatch notification.
  • If you change your mind about your purchase once you have received it, please return the unused goods to us with the original receipt within 7 days, and we will offer you an exchange or a refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are not fit for purpose or are wrongly described. All electrical items must be sealed and unopened.
  • Refunds will be made once the item has been received. The cost of returning an item will not be refunded. The original shipping costs will only be refunded if the item is returned within 7 days.
  • If you wish to return a faulty item you must follow the normal returns process, and a refund will be made once the manufacturer has confirmed that the item is faulty.
  • A faulty item is defined as:
    • Not being fit for use
    • Being wrongly described
  • Beyond the 7 day period of the Distance Selling Regulation, goods may not be returned.


Access to Website

  • Every effort is made to keep the website up and running smoothly. However, Sprinthand takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Links to Other Websites

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.



  • Whilst we endeavour to keep the information on this website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Through this website you are able to link to other websites which are not under the control of Sprinthand. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Governing Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Privacy Policy

This privacy policy sets out how Sprinthand uses and protects any information that you give Sprinthand when you use this website.

Sprinthand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sprinthand may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27/01/2012.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@sprinthand.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sprinthand Ltd, 102 Hampden Gardens, Aylesbury, BUCKS, HP21 8NP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.